7 days DOA product guarantee
If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
-What we will need from you.
A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
14 days return to us
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 14 Days Product Guarantee or to the warranty of its category. The return package should contain all the accessories of this product, which should still be in a good condition.
If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within 48 hours;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
- Please check all items for quality issues within 7 days of delivery. If there are any quality issues, please contact us within the warranty
- The warranty period for an item begins on the day the item is delivered to you.
For canceling an order which has not been processed, please contact us as soon as possible.
If the expected shipping date of your order has already passed and it has not been shipped, you can cancel the order and request a refund, which will automatically return to your payment account within the number of days listed here.
Orders whose parcels have already been processed can not be canceled. If you are not satisfied with your purchase within 14 days after receiving it, you are protected by our "14 Days Return to Us" guarantee.